Retailer Policy
ABOUT OUR PRODUCTS
All our products are handmade in India by artisans in small batches. Slight variation in embroidery size, shape, and color is part of the handmade craft and may be visible between pieces
This is not considered a defect but a mark of 'Made by Hand’
TERMS & CONDITIONS:
Placing a wholesale order with Trovelore constitutes acceptance of the following terms:
MINIMUMS
Minimum Order Quantity PER CATEGORY-Brooches: 15pcs, Earrings: 6pcs, Necklaces: 6pcs, Bag Charms: 10pcs, Hair clips: 7pcs, Objects: 3pcs, Thread Art Small: 10pcs, Beaded Art: 6pcs, Thread Art Large: 5pcs
MIX CATEGORIES - Min. $500.00
LABEL & PACKAGING
All retailers must maintain our product integrity and not remove labels and packaging
We prefer not to work with retailers who do not use our packaging box
LEAD TIME
All our products are made-to-order with approximate lead times of 10-12 weeks; we do not carry any stock
Delivery estimates are not guaranteed and are subject to changes due to material availability, production schedule, shipping disruptions or other unforeseen factors.
PRICING
All prices are wholesale and in US Dollars
All retailers are to sell Trovelore products in-store and online only between 2 to 3 times the wholesale price
PAYMENT MODES
✓ ACH: Request details from seema@trovelore.com - most PREFERRED and secure mode
✓ ZELLE: seemadbawa@gmail.com
✓ VENMO: @SeemaBawa
✓ CREDIT CARD: Please note - Processing fee of 2.7% will be charged
No bank fees apply to any of the other payment methods.
For funds dishonored for any reason, a $50.00 charge will be applied
BILLING & SHIPPING
The invoice will be emailed automatically on order confirmation. Orders will be shipped via USPS/UPS unless requested otherwise upon receipt of full payment. Risk of loss passes to Buyer upon delivery to the carrier.
LATE PAYMENT
A grace period of 7 days will be provided for payment from the order fulfillment date. After this period, a late fee of 5% per week of the outstanding balance will be applied
CANCELLATIONS
Cancellations are subject to a 25% restocking fee
ZIP CODE PROTECTION
Zip code exclusivity applies to partners who place a minimum order of $3000.00 at the start of each season
REFUNDS & REPLACEMENTS
All our products are made to order. All sales are final.
Seller will only accept returns or offer replacement or refunds in case of defective/damaged merchandise, reported within 7 days of delivery. A written request should be submitted and approved before return. Items must be returned in original packaging. Email seema@trovelore.com with your order details and a photo of the damaged item. We will respond within 3 business days. Customers are responsible for return shipping costs, unless the item is defective or the error was ours. We recommend using a trackable shipping method for returns.
CUSTOMIZATION
Any modifications, customizations, or other changes and/or embellishments to Trovelore products without prior written consent are strictly prohibited
Bundling Trovelore products with other non-Trovelore products requires prior authorization
LIMITATION OF LIABILITY
Seller’s liability is limited to the amount paid by Buyer for the affected order. Under no circumstance shall Seller be liable for lost profits or indirect damages.
FORCE MAJEURE
Seller shall not be held liable for delays caused by events beyond its reasonable control, including but not limited to: labor strikes, supply shortages, natural disasters, or shipping disruptions, etc.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona. Any disputes shall be resolved in the courts of Maricopa, Arizona.
RETAILER WEBSITE
Retailers must clearly mention Trovelore when listing our products online and provide a link to our brand bio. Product descriptions and care instructions must be accurate and aligned with those provided by Trovelore to prevent any misrepresentation.
Trovelore products may only be sold on retailer-owned domain names and websites. Selling on any other platform may result in the termination of your account and partnership with Trovelore.
THIRD-PARTY E-COMMERCE SITES
Selling Trovelore products on third-party platforms—such as Etsy, eBay, Amazon, or any other site not owned and operated by the retailer is strictly prohibited. Trovelore actively monitors unauthorized listings and will work with third-party platforms to have such listings removed.
SOCIAL MEDIA
Please tag us @trovelore on all social media platforms—including Instagram, Facebook, X (formerly Twitter), TikTok, and others whenever featuring or promoting our products. We appreciate being credited both in the caption and image tag to acknowledge our craftsmanship.
IMAGES & TEXT USAGE
Approved Trovelore retailers may use images and text from our website (www.trovelore.com) and image bank for marketing purposes.
All content remains the exclusive property of Trovelore and must not be edited or modified.
Proper credit to Trovelore is required when sharing our imagery or featuring our products.
TRADEMARK & COPYRIGHT
"Trovelore" is a registered trademark. Designs are protected under the Copyright Act. Unauthorized use is prohibited and may result in legal action.
Trade shows: Shoppe Object, Las Vegas Market, Atlanta Market, MSA Forward, Maison et Objet, Ambiente, Premiere Classe, Trend Set
This document represents the full understanding between the parties and supersedes any prior oral or written agreements.